Refund policy

RETURN AND REFUND POLICY

RETURNS
We accept eligible return requests made within 30 days after delivery. To request a return, email info@vantlift.com with your order number and reason for the return.

To be eligible, an item must be unused, unworn, and in the same condition in which it was received, with its original packaging and proof of purchase. Returns sent without prior authorization may not be accepted. Do not send a return to the address shown on a parcel; approved return instructions and the correct return destination will be provided by customer support.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery. If an item is damaged, defective, or incorrect, email info@vantlift.com within 7 days of delivery with your order number and clear photographs. If the claim is approved, we will provide an appropriate replacement or refund and cover reasonable return-shipping costs where a return is required.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened, worn, used, altered, or trimmed insoles are not eligible for a change-of-mind return. This exclusion does not affect rights that cannot be limited by applicable law or an approved claim for an item that arrived damaged, defective, or incorrect.

RETURN SHIPPING
Customers are responsible for return-shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless required by law or the return results from our error. We recommend using a tracked service because customers remain responsible for an authorized return until it reaches the designated return location.

REFUNDS
We will inspect an authorized return and notify you whether the refund has been approved. Approved refunds will be submitted to the original payment method within 5–10 business days after approval. Your bank or card provider may require additional time to post the credit.

ORDER CANCELLATIONS
Email info@vantlift.com as soon as possible if you need to cancel an order. Cancellation is available only before processing or fulfillment has started. If an order has already entered fulfillment or shipped, the applicable return process will apply.

EXCHANGES
We do not offer direct exchanges at this time. If an eligible return is approved, you may place a separate order for the preferred item.