Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment approval. Business days do not include weekends or public holidays. During high-volume periods, processing may require additional time. We will send an order confirmation to the email address provided at checkout.

DELIVERY ESTIMATES
Standard delivery is estimated at 6–10 business days after the order has been processed and dispatched. Most orders should arrive within this window, but carrier delays, customs processing, severe weather, remote destinations, or peak-season demand may add a few additional business days. Delivery dates are estimates and are not guaranteed unless expressly stated.

The total estimated time from placing an order to delivery is normally 7–13 business days, combining processing and transit time.

TRACKING
When tracking is available, we will send it to the email address used for the order. Tracking updates may take time to appear after a shipping label is created.

DELAYS
If we cannot dispatch your order within the promised processing period, we will contact you with available options, which may include accepting a revised shipping date or canceling the unshipped order for a refund. If tracking has not updated or the order has not arrived after the estimated delivery window, email info@vantlift.com with your order number so we can investigate.

INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after fulfillment has started.

LOST, DAMAGED, OR MISSING DELIVERIES
If an order arrives damaged, contains the wrong item, or does not arrive, email info@vantlift.com with your order number and any relevant photographs. We will review the issue with the carrier or fulfillment partner and provide the appropriate resolution.

CUSTOMS AND IMPORT CHARGES
International orders may be subject to duties, taxes, or customs fees imposed by the destination country. Customers are responsible for these charges unless checkout expressly states that they are included.